Episode 508 The Missing KPI in Leadership Development
Healthcare organizations invest significant time and money in developing their leaders. They track attendance, completion rates, and participant satisfaction.
But how do we know whether any of that investment is actually changing the way leaders lead?
In this episode of the Lead Up Podcast, Mike Harbour challenges the way healthcare organizations measure leadership development and explores the missing KPI that matters most: leadership behavior change.
Mike shares the story of a manager who left training equipped with a better approach to delegation, only to return to old habits when operational pressures took over. It's a familiar example of the gap between knowing what to do and consistently doing it.
Using the Harbour Performance Equation, Mike explains why lasting organizational results depend on the leadership behaviors that become daily habits.
Thinking β Behaviors β Habits β Culture β Outcomes
In this episode, you'll learn:
- Why leaders often return to familiar habits after training.
- Why leadership behavior change is a critical leading indicator of organizational performance.
- How to identify specific, observable leadership behaviors that support strategic objectives.
- Why coaching, follow-up, and reinforcement are essential to making new behaviors stick.
- How to begin measuring leadership development by what leaders actually DO differently.
Here's the challenge: Look at your organization's current leadership development efforts. Can you identify the specific behaviors you expect leaders to demonstrate differently, and do you have a way to know whether those changes are happening?
Because leadership development shouldn't be measured only by what leaders learn. It should be measured by how they lead when they return to work.
If you found this episode valuable, share it with your executive team and another healthcare leader responsible for developing leaders and improving organizational performance.
To continue the conversation or learn how Harbour Resources helps healthcare organizations develop, reinforce, and measure the leadership behaviors that drive stronger culture and sustainable results, reach out to Mike at Mike@harbourresources.com.
