Episode 503 How Elite Healthcare Leaders Improve Retention, Culture & Patient Experience with Jennifer Snider & Leilani Scott

Better healthcare outcomes don’t start with the metric. They start with the leadership behaviors behind it.

In this episode of The Lead Up Podcast, Mike Harbour sits down with healthcare executives Jennifer Naran and Leilani Scott for a practical conversation about improving retention, patient experience, culture, and organizational performance through better leadership.

Jennifer and Leilani share what this looks like inside a large, complex healthcare organization—from developing frontline leaders and strengthening accountability to building trust and creating greater consistency across teams.

They discuss how their organization uses stay interviews, leadership effectiveness measures, span-of-control expectations, coaching, and greater visibility into performance data to turn leadership expectations into everyday behaviors.

One theme runs throughout the conversation: dashboards alone don’t change outcomes. Leaders do.

In this episode, you’ll learn:

• Why improving outcomes starts with changing the behaviors behind them.
• How stronger frontline leadership can improve retention and employee experience.
• Why leaders need both the skills and the time to lead effectively.
• How consistent follow-up turns leadership development into measurable improvement.
• Why trust is built through direct relationships, meaningful conversations, and follow-through.

About Jennifer Naran & Leilani Scott

Jennifer Naran and Leilani Scott are experienced healthcare executives whose work spans physician leadership, talent strategy, leadership development, culture, and organizational performance.

Together, they offer an inside look at what it takes to translate executive priorities into consistent leadership practices across a complex healthcare organization.

If you enjoyed this episode, subscribe to The Lead Up Podcast and share it with another healthcare leader working to strengthen retention, culture, patient experience, and performance.