Episode 477 Recruiting and Retention with AI with Joel Sylvester

On this episode of the Lead Up Podcast, host Mike Harbour talks with Joel Sylvester, Partner and Chief Client Officer at Five Star Call Centers, about leadership, workforce challenges, and how AI is transforming recruiting, training, and coaching across large, distributed teams.

For healthcare leaders facing staffing shortages, rising labor costs, and the need for consistent patient experience, this conversation explores practical ways technology can support frontline teams.

Joel shares how AI can dramatically speed up hiring and improve candidate fit by converting resumes into applications, enabling voice-based job applications, instantly screening candidates, and conducting avatar-based interviews. These tools can reduce time-to-hire by up to 70% while improving the experience for both candidates and hiring teams.

The discussion also explores how AI-powered analytics can help leaders coach and retain employees more effectively. By analyzing recorded interactions, sentiment, and speech patterns, organizations can identify performance gaps, predict retention risks, and provide real-time coaching and personalized training.

Mike and Joel also discuss how healthcare organizations can use AI to rapidly build SOPs, knowledge bases, and training resources, helping teams scale through complexity, maintain compliance, and close critical skill gaps across departments and locations.

If you’re a healthcare leader looking for ways to strengthen your workforce, improve operational consistency, and leverage technology to support your teams, this episode offers practical insights you won’t want to miss.

If you enjoyed this episode, be sure to leave a 5-star review on your streaming platform. Mike also encourages you to reach out at Mike@harbourresources.com to share your thoughts on the episode or suggest topics you’d like covered in future conversations.