Episode 350 Prioritizing People in Healthcare
Customer service/ patient care is an area that can always be improved in every organization. Frontline employees are in charge of the customer/ patient experience, but the culture we create as leaders will determine their performance.
Creating an organizational culture of encouragement, empathy, and genuine care will directly translate to your employee's treatment of customers/ patients. When leaders care about their employees, the employees care about each other, and the employees care about the customers.
In this edition of the Lead Up Podcast, Mike and guest, Valerie Choniuk discuss strategies to improve your leadership and culture so you can cultivate an empathetic and passionate frontline of care.
If you enjoyed this episode, be sure to leave a 5-star review on your streaming platform. Mike encourages you to reach out to him through: [email protected], to let him know your thoughts on this episode & to share some topics you would like him to speak on in the future