As you know, outstanding results in a department and organization are only possible with high-performing employees on your team. Ensuring these employees are part of your organization begins with the hiring process.
Selecting high performers requires several key factors
Specific job requirements expressed in terms of successful results
Understanding the Candidate
Accurate understanding of a candidate’s past experience and how it relates to the available position as well as the specific actions they took to obtain results
Objective analysis of how a candidate’s results compared to what you need
This selection process cannot happen by haphazard interviewing practices nor by allowing professionally-trained candidates to control the interview. Yet, so many organizations have not developed a reliable and predictable process for interviewing candidates.
Of course, you want to recruit high-performing employees that are the best fit with your team. High performing is not enough if not a good fit within your organization, right?
Allow me to share a client story with you.
Several years ago, a publicly-traded, professional services organization wanted to enhance the quality of the consultants they hired. This company provided temporary or interim executives to their clients in the areas of accounting, finance, information technology, supply chain, human resources, and other functions. They asked our organization to help.
We developed a morning workshop to transfer proven interviewing skills to a team of 30 recruiters and hiring managers. In the afternoon, we provided each of them an opportunity to interview a candidate using these techniques. For this portion of the program, we utilized seven existing consultants and three outside candidates, with each “interviewee” being interviewed three times by different workshop participants using a unique set of questions. Each of the three interviewers then compared notes and provided a recommendation whether to hire the person or not.
After conducting the interviews and comparing notes, the clear determination was...
they would NOT HAVE HIRED 5 of the 7 existing consultants who were already on payroll!
You can imagine how eye-opening this experience was for this group.
Obviously, resumes alone cannot act as a reliable predictor of success. Detailed and in-depth conversations with candidates are the only way to reveal what they have accomplished and how those accomplishments relate to your open position(s).
When used as intended, our interviewing and selection tool will drastically improve your hiring results.
You may be familiar with an interview methodology known as behavioral interviewing. In short, this technique asserts that past behavior is one of the best predictors of future behavior. If a candidate can provide evidence of being successful in the past by delivering results similar to what you require in the position being recruited for, chances are strong the person will be successful in the future role. The process of identifying those successful criteria involves developing and defining competencies.
The behavioral interviewing process asks candidates specific questions about their past behavior which relate directly to the competencies the successful candidate must possess. The questions are usually designed so that the candidate must provide an example in the form of a story. A satisfactory story must give some context or describe the situation the candidate faced and detail the action they took to achieve measurable results.
For experienced interviewers, this process is not new.
What is new is the assemblage — in one place — of 100 competencies, along with definitions and a minimum of 7 (up to 30) behaviorally-based questions to ask candidates.
Of course, you are free to modify the competency name and definition to fit your organization and culture. The questions will remain valuable.
You can create unique interview guides for the various recruiters and managers who comprise your assessment and selection team, to ensure each interviewer is asking a unique set of questions. Consistent use of the interview guides will enable your organization to conduct interviews using a standardized process, thereby making the process objective in the eyes of various regulatory authorities.
Across the companies we have consulted with over the years, we have seen recruitment techniques that work and many that fail. Our refined, behavioral interviewing process has been a cornerstone of successful employee selection for organizations that have utilized this method.
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100 Core Competencies - $495
This product contains the complete listing of 100 competencies across all skill and behavior areas. Each competency contains a minimum of 7 behavioral interview questions and an average of 13 questions. This product is best for those who assess and hire staff across all functional areas from entry level through to the C-Suite.
Leadership & Managerial - $199
This product contains 20 competencies all related to leadership and management functions. Each competency contains a minimum of 7 behavioral interview questions and an average of 13 questions. This product is best for those who assess and hire leaders or managers in any functional area where demonstrated skills in such areas as decision making, delegating and planning are critical for success.
Business Development, Account Managers & Sales - $199
This product contains 20 competencies all related to business development, sales and account management functions. Each competency contains a minimum of 7 behavioral interview questions and an average of 13 questions. This product is best for those who assess and hire selling oriented positions where demonstrated skills such as relationship building, presentation skills, and time management are critical for success.
Technical & Professional - $199
This product contains 20 competencies all related to technical and professional functions such as engineering, information technology and financial analysis. Each competency contains a minimum of 7 behavioral interview questions and an average of 13 questions. This product is best for those who assess and hire professionals in any functional area where demonstrated skills in such areas as analysis, problem solving and detail orientation are critical for success.
When you consider the cost of hiring mistakes, the real value of these products becomes apparent. You have read the statistics – the cost of a bad hire can range from 50% of the base salary to well over 200% of the base, depending on the type of position and the impact it has on your organization.